Refund policy
Our 30-Day Promise
If RootDrop isn't right for you, you can return it within 30 days of delivery for a full refund of the product price.
- Email support@rootdrop.co.za with your order number within 30 days of delivery.
- We'll reply within 1 working day with return instructions.
- For hygiene reasons, the comb must be empty, clean and returned with its cap and original packaging.
- For change-of-mind returns, the return courier cost is for your account.
Faulty or damaged products
If your RootDrop arrives damaged or faulty, email us with your order number and a photo or short video within 7 days of delivery. Faulty products are covered as required by the Consumer Protection Act. Send it back via PUDO or Pargo and we'll refund your courier cost along with your replacement or refund.
Refunds
Once we've received and checked your return, we'll refund you to your original payment method within 5 to 10 working days. We'll email you as soon as the refund is processed.
Cancellations
You can cancel your order free of charge any time before it ships. Email support@rootdrop.co.za as soon as possible.
Contact
RootDrop, Pretoria, Gauteng, South Africa
Email: support@rootdrop.co.za